FAQ

DO YOU SHIP OVERSEAS?

Yes! we are really proud of the fact that we ship internationally and can deliver to almost any country on earth. To do this, we collaborate with a variety of suppliers, warehouses, and shipping services, with the goal of expediting delivery to all corners of the globe. Delivery timeframes vary based on the items you purchase, since they are chosen, packaged, and dispatched from a specific warehouse.

BILLING:


Payment is captured at the time the order is placed. We accept the following payment methods: PayPal, Credit Card. All payments are processed through a secured checkout process We do not accept payment via money order, check, COD, or cash. We also cannot accept partial payments. The charge will appear on your credit card statement

IS PURCHASING SAFE?

We make sure to provide you secure and SAFE payments. You can pay with PayPal, Debit- or Credit Card. Our shop is SSL and AES-256 Bit secured to keep all of your information private and anonymous. Your details are safe and third-parties have no access. Provided information stays private and will not be given away.

WHERE ARE YOUR PRODUCTS MADE? WHERE THEY SHIPED FROM?

The majority of our products are designed in Europe, yet due to great demand, we partner with a logistics warehouse in Shanghai that allows us to ship internationally at reasonable prices, allowing us to keep shipping costs low and free of taxes. some of our items are stored at an internal warehouse in Texas, the United States, and our sterling silver selection is sent from Europe.

You can rest assured that we deal with partners that carefully inspect each product.

Multiple orders: Due to the varying production times of some products, we occasionally ship each parcel separately once it is ready to ship. Items may be delivered in separate packages so it is totally normal if you received one item but not the other. Do not worry, the other items are on the way.

HOW CAN I FIND MY TRACKING INFORMATION?

We usually provide our customers tracking numbers through email within 5 days; if you haven't received your tracking number, please contact us here

Note: The tracking number is normally updated between 5-7 business days. Please do not be concerned if your tracking number does not get any updates, since some of our items are sent overseas and scanned only when they reach in the customer's destination country.

In rare cases, when we cannot provide you with the tracking number, you can avail 60 days of refund policy if the item does not arrive.

If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us. if there are any further issues. You can get in contact with us here

HOW LONG DOES IS THE SHIPPING TAKE? 

Shipping time varies by location. These are our estimates: USA: 15-25 business days. Canada, Europe: 15-29 business days. South America, Rest of the world: 23-39 business days.

(These durations do not include the processing time, which varies per product and may be seen in the shipping tab on the product page.
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REASONS FOR DELAYS IN DELIVERY - EXCEPTIONAL CASES

Customs Inspections, Port/Terminal Congestion, Vessel Delays due to

Weather Conditions, Public Holidays, Re-routing & Additional Stops.

WHAT IF I HAVEN'T RECEIVED MY PACKAGE?

Check all external locked mailboxes, Contact your local post office to see if they have it held for you 
(always provide your tracking number to them) If you still cannot locate your package, contact us at support@epiclootshop.com with your order number in the subject field.

I HAVE RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact us at support@epiclootshop.com with your order number in the subject field.

CAN I CANCEL/MAKE CHANGES TO THE ORDER I JUST PLACED?

It is only possible to make a change to your order within 12 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the 12 hours) with your change/cancellation request details included. 

HOW TO CONTACT US: 

You can message us at support@epiclootshop.com or
here . A support specialist will get back to you as fast as possible.

Secure Payments
SSL Certificate System
Worldwide Shipping
Over 200 Countires
Products Warranty
One year warranty
24/7 Customer Support
support@epiclootshop.com