Payment is captured at the time the order is placed. We accept the following payment methods: PayPal, Credit Card (in process) All payments are processed through a secured checkout process We do not accept payment via money order, check, COD, or cash. We also cannot accept partial payments. The charge will appear on your credit card statement
Part of our products are located in an international freight warehouse in Shanghai where we arrange to ship internationally by EMS. Others are shipped from our US warehouse which located in Texas.
Multiple Shipment: Due to the differences in production times of each product, we ship out every parcel separately once it is ready to ship. Items may be delivered in separate packages so it is totally normal if you received one item but not the other. Do not worry, the other items are on the way.
HOW CAN I FIND MY TRACKING INFORMATION?
Usually, we provide our customers tracking number on Email within 5-7 days, if you don't receive your tracking you can leave us a request here
Note: Tracking Number is updated usually within 2-5 Business Days. If your tracking number doesn't get any updates please don't worry, few of our products ships overseas and gets updates only when it arrives in the customer destination country.
WHERE DO YOU SHIP TO?
We ship worldwide over 200 countries
HOW MUCH WILL SHIPPING COST?
All orders, Shipping cost 4.95$. No BS or hidden fees.
HOW LONG DOES IS THE SHIPPING TAKE?
Shipping time varies by location. These are our estimates: USA: 15-25 business days. Canada, Europe: 15-29 business days. South America, Rest of the world: 23-39 business days (These times do not include the processing time, each product has a different processing time and you can see it on the product page in the shipping tab.)
REASONS FOR DELAYS IN DELIVERY - EXCEPTIONAL CASES
Customs Inspections, Port/Terminal Congestion, Vessel Delays due to
Weather Conditions, Public Holidays, Re-routing & Additional Stops.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE?
Check all external locked mailboxes, Contact your local post office to see if they have it held for you
(always provide your tracking number to them) If you still cannot locate your package, contact us at firstname.lastname@example.org with your order number in the subject field.
I HAVE RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?
If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact us at email@example.com with your order number in the subject field.
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 12 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the 12 hours) with your change/cancellation request details included.
HOW TO CONTACT US:
You can message us at firstname.lastname@example.org or here . A support specialist will get back to you as fast as possible.